Tuesday, January 15, 2008

Billing Calculations on Various Wireless Phone Contracts part. Two

This is the second part of my post about the billing calculations of various mobile phone carriers. I wanted to post this second part right after the first one but immediate changes to texting policies of cell phone carriers sort of derailed me from my plan.

Anyway, I posted the the billing calculations of Alltel, AT&T and Sprint Nextel in my initial post. In this sequel, I will offer information on the billing calculations of T-Mobile, US Cellular, and Verizon as stated in their online Terms and Conditions.

Let us begin with T-Mobile. This companies online Terms and Conditions on Billing, Charges, and Late Fees states that,
UNUSED MINUTES OR OTHER ALLOTMENTS FROM YOUR RATE PLAN EXPIRE AT THE END OF YOUR BILLING CYCLE AND DO NOT CARRY OVER TO SUBSEQUENT BILLING CYCLES. PARTIAL MINUTES OF AIRTIME USAGE ARE ROUNDED UP AND CHARGED, OR DEDUCTED FROM ANY INCLUDED MINUTES, AS FULL MINUTES; AIRTIME USAGE IS MEASURED FROM THE TIME THE NETWORK BEGINS TO PROCESS THE CALL (BEFORE THE PHONE RINGS OR THE CALL IS ANSWERED) THROUGH ITS TERMINATION OF THE CALL (AFTER YOU HANG UP). FOR BILLING PURPOSES, THE TIME OR DAY (SUCH AS NIGHTS AND WEEKENDS) OF AN ENTIRE CALL IS DETERMINED BY THE TIME THE CALL STARTS. UNLESS OTHERWISE SPECIFIED IN YOUR RATE PLAN MATERIALS, WEEKENDS ARE MIDNIGHT FRIDAY TO MIDNIGHT SUNDAY. NIGHTS ARE 9:00 P.M. TO 6:59 A.M.
T-Mobile like other major carriers will round up partial minutes and will deduct them from your included minutes as full minutes. They begin to count your used minutes before the phone you are calling rings or is answered. They are also stressing that all unused minutes and allotments from your rate plan will expire on your next billing cycle.

Let us go on to US Cellular's policy on calculating their customer's use of minutes. The Billing practices section of their Customer agreement states that,
Each partial minute of airtime will be rounded up and billed as a full minute. You may be charged for calls that are not completed but ring longer than 59 seconds. For completed calls, you will be billed from the time you push the “send” button until you terminate your call by pushing the “end” button on your phone. “Application charges” include the charges incurred for downloading data applications and monthly subscription fees for data applications. “Data network usage charges” are the charges for transferring data (i.e., downloading applications, accessing the Internet, etc.) rendered in units of kilobytes or megabytes. Each partial kilobyte of data transferred will be rounded up and billed as a full kilobyte.
As with other mobile phone carriers, US Cellular will round up each partial use of airtime and will bill them as a whole minute of use. The calls you make will be billed form the moment you press the send button just like the other networks.

They may also bill their customers for unanswered calls s that ring longer for a minute or longer. This policy is bit more lenient than AT&T who will count answered calls that ring for more than 30 seconds as a full minute.

Let us finish this post with a look at Verizon's online Customer Agreement. On calculating a customer's bill it states that,
Charges may vary depending on where your wireless phone is when a call starts. If a charge depends on an amount of time used, we'll round up any fraction of a minute to the next full minute. Time starts when you first press SEND or the call connects to a network on outgoing calls, and when the call connects to a network (which may be before it rings) on incoming calls. Time may end several seconds after you press END or the call otherwise disconnects. For calls made on our network, we only bill for calls that are answered (which includes calls answered by machines). Most calls you make or receive during a billing cycle are included in your bill for that cycle. Billing for airtime (including roaming) and related charges may, however, sometimes be delayed. Delayed airtime will be applied against the included airtime for the month when you actually made or received the call, even though such charges may show up on a later bill. This may result in charges higher than you'd expect in the later month.
If you are a customer of Verizon, then the place where you make call can affect the charges you'll incur. They will also round up any fraction of a minute to a full minute just like the previous wireless phone carriers. The good thing is that they will not bill incomplete or unanswered calls as long as it is within their network. That policy is certainly different from other networks who will bill customers for unanswered calls that ring for a certain period of time.

This concludes my post on the billing practices or policies of major mobile phone networks. I hope that this post will be able to give you useful info. Just remember that Wireless phone carriers can alter their wireless phone contracts so do not neglect to look out for updates.

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