Monday, February 21, 2011

T-Mobile Alters its Wireless Contract Early Termination Policy

Here's a mobile phone contract update for T-Mobile subscribers. The carrier appears to have changed its policy towards the Early Termination Fees (ETF) for its mobile phone contracts.

The new T-Mobile Early Termination Fees (ETF) policy indicates that consumers that are moving out of the carrier's coverage area or overseas will be charged with the fee. However, customers moving overseas due to military deployment will not be charged with an ETF.

This T-Mobile Early Termination Fees (ETF) policy change took effect on February 8th, 2011. This means that consumers who cancelled service (without paying the ETF) before February 8th will not be charged with the fee.

So why did T-Mobile enforce this new cell phone contract policy? Well, the word on the street indicates that the change was made to discourage the abuse by some consumers who are specifically moving out or signing contracts before they knew they were moving overseas.

What do you think of this change? Do you think that it's fair?

Stay tuned for more wireless contracts news and information.

Monday, February 14, 2011

No-Contract Android Smartphones

A number of consumers have shied away from handsets that are paired with cell phone contracts in an attempt to save money. However, no-contract phones are usually simple devices that are meant for occasional users. Fortunately, the landscape has changed and t is now possible to purchase a solid Android smartphone without being tied to a mobile phone contract.

Let's look at the no-contract Android smartphones that are available in the market.

Huawei Ascend
Cricket Wireless and MetroPCS are offering the Huawei Ascend as a prepaid Android smartphone. Features for this phone include 3.5-inch HVGA display, Swype keyboard, a 3.2-megapixel camera, a 16GB card slot, and supports 3G and Wi-Fi.

LG Optimus V

The Optimus M is available via Virgin Mobile for only r $149.99 off-contract. The features for this no-contract Android smartphone include Wi-Fi, GPS, EV-DO Rev. A, stereo Bluetooth, and a 3.2-megapixel camera.

LG Optimus M

The main features for this phone include Wi-Fi, EV-DO Rev. 0, GPS, a 3.2-megapixel camera, and Bluetooth. The Optimus M was launched with a price of $229 with no contract.

There you go. Three solid smartphone that can be purchased without a cell phone contract. If you don't want to be bothered with ETFs, credit checks and other fees, then check out these handsets.

Monday, January 31, 2011

Sprint Surcharges, Taxes, Fees and other Charges

A look at your monthly mobile phone bill will tell you that one needs to pay for surcharges, taxes, fees and other charges in addition to your usage. You are obligated under you cell phone contract to pay these surcharges, taxes, fees and other charges. However, understanding and knowing about these charges may one understanding the need to pay for them. Let's look at some of these charges that are included in your Sprint monthly bill.

Now, these surcharges, taxes, fees and other charges may vary according to your wireless service and your geographical location.

Administrative Charge: this fee is applied per line, per month by Sprint to help defray various costs imposed on Sprint by other telecommunications carriers. It not required to be collected by law and the calculation for this charge are subject to change from time to time.
Regulatory Charge: This fee is collected to help defray costs of various federal, state, and local regulatory programs. It not required to be collected by law and the calculation for this charge are subject to change from time to time.

Gross Receipts Recovery: This fee is charged to recover receipts taxes and excise imposed by some states, counties, and cities. It not required to be collected by law.
State & Local Taxes: Some States, counties, cities, and special taxing districts assess various taxes on Sprint communication services and/or the sales and rentals of wireless phones. These charges are remitted to the jurisdiction that is assessing the tax.

State & Local Required 911 Charges: Some states and localities require wireless carriers to collect a fee for 911 funds. These fees vary by state and locality.

Federal & State Universal Service Fund Assessment: All interstate telecommunications service providers are required to contribute to the Federal Universal Service Fund (USF) and some states may require Sprint to contribute to a State Universal Service Fund (USF).

These are just some of the surcharges, taxes, fees and other charges that are included in your monthly bill. I hope you'll get a better understanding of these fees after this post.

Stay tuned for more mobile phone contract related topics.

Monday, January 24, 2011

Android Update Delay Causes Class Action Suit Against Samsung and T-Mobile

It's has been some time since we featured class action suits in this blog. The last one was on November of last year. But here's a new one filed against the 4th largest US carrier. This new class action suit filed against T-Mobile also involves Samsung and one of the manufacturer's most popular handsets.

If you own a smartphone, then you probably know that software update releases can take a long time. Now, were not talking about fix updates but new versions of operating systems. The Samsung Galaxy S has been notorious for delays in software updates. In this case it's T-Mobile's versin of the Galaxy S, the Samsung Vibrant.

It appears that one user has finally had enough and has filed a filed a class action lawsuit against T-Mobile and Samsung. This complainant claims that both companies have violated the law concerning Unfair and Deceptive Consumer Business Practices. The suit argues that these telecom companies have the deceived users regard ing the hardware, and software reliability of the Samsung Vibrant.

So do you think that this class action suit is valid?

I think that it shows that smartphone users are concerned with OS update delays. After all, no one wants to be stuck with a device with outdated and defective software.

Tune in to this blog for more issues on mobile phone contracts and related topics.

Monday, January 17, 2011

Verizon Wireless Ends its "New Every Two" UPgrade program

The start of 2010 brought some major changes in the US mobile phone arena. Of course, the coming of the CDMA iPhone for Verizon Wireless is the biggest one so far. However, Verizon also delivered some disappointment when it informed subscribers of the end to the popular "New Every Two" upgrade program.

But what is the "New Every Two" program anyway? Well, this program offers Verizon subscribers a credit of $30 to $100 toward a new phone every two years. So you see why it has become quite popular.

Unfortunately, this program will halt as of January 16. The company will stop offering the credit to new customers and won't re-enroll current customers in the program. Consumers can also say goodbye to the early upgrade program.

Brenda Raney, a spokeswoman for Verizon Wireless, has indicated that the carrier plans to shifting to a "simpler program" in which customers will be offered promotions and discounts directly. She stated in an email that "We are a retail business so the New Every Two promotion is evolving to be more in line with how retailers work with customers today. This will include promotional offers via e-mail based on preferences that are more tailored to customers' needs."

This means that customers signing up after January 16, they will not get to access this program. However, Verizon Wireless customers under contract prior to January 16, 2011, who meet the qualifications for New Every Two program will be grandfathered so they can use the benefit one more time.

That's it for this update. Tune in next week for more wireless contract related news and updates.

Monday, January 10, 2011

T-Mobile's Phone Return and Replacement Policy

Thousands of consumers each year go though the process of returning or asking for a areplacement for a handset vis their wireless carriers. This process can be triggered by a number of reasons including defective phones or damaged handsets.

But what are the carriers' policy towards returning phones and replacement handsets? Well, let's look at T-Mobile's phone return and replacement policy.

If you want to a newly purchased T-Mobile cell phone then you have 14 calendar days (30 in CA) from the date of purchase to return the handset. However, the mobile phone must be good working condition with original contents and packaging. Otherwise, you won't be eligible for a refund of the purchase price. One must also present a proof of purchase and a restocking fee may be charged.

Yu can return a defective phone and ask for a replacement if its is still under warranty. Remember that you need to return the defective phone to T-Mobile to complete the exchange. IF YOU DO NOT RETURN THE DEFECTIVE PHONE WITHIN SEVEN (7) DAYS, YOU WILL BE CHARGED T-MOBILE’S REPLACEMENT FEE FOR THE NEW PHONE.

If the handset is found to be outside the warranty period and/or is physically damaged then you will need to pay a replacement charge for the value of the phone. A new T-Mobile phone, it is under warranty for 12 months from the activation date on the T-Mobile network or the date of receipt, whichever is earlier. If you purchased a refurbished T-Mobile phone, then it is under warranty from either 90 days of receipt or the remainder of your 12-month service agreement, whichever is longer.

A T-Mobile cell phone is considered defective if it has stopped properly functioning due to no fault of the user.

But what about if an upgraded T-Mobile phone does not meet your expectations? Well. you can return the phone plus all associated original contents, undamaged and in good working condition, within 14 days from the day you received it.

If your mobile phone has been lost or stolen then you should read this:
Call Customer Care immediately to suspend your service. If your phone was stolen, please provide the Customer Care representative with the police report number (if available). Ask Customer Care about phone or SIM card replacement options that may be immediately available to you.
You will be charged for any call charges made prior to when you reported your phone as stolen and you will receive a credit for any charges made after you reported the phone as stolen. Your monthly bill will be prorated based on the time that your account is suspended.
Once you have called Customer Care to report the phone as lost or stolen, your service will be suspended for up to a maximum of 30 days. If your phone has not been recovered within this time period, your current account will be cancelled to prevent any possible misuse. To avoid account cancellation, call Customer Care regarding your options for replacing the lost or stolen phone.

That's if for this post on T-Mobile's phone return and replacement policy. Stay tuned as we tackle other important wireless contract policies and related topics.

Monday, December 20, 2010

How to View Your AT&T Contract End Date

When does my contract end? When does my service expire? When is my service end date? These questions often cross the mid of subscribers who are nearing the end of their mobile phone contract. Well, here's some useful news for AT&T subscribers.

I've dug around the AT&T website and found some steps on how to know or find out the end date for your contract. It's quite simple and no complicated steps are necessary. Here are the simple steps.

  1. Log in to your myWireless Account.
  2. From the Account Overview page, select My Profile.
  3. Select the User Number Information tab in the center of the page. Your contract end date can be found under the Contract Information section.
  4. For more information on account cancellation, select the Early Termination Fee link at the bottom of the page.
If you have multiple phone lines on your account, you must select the phone number associated with the User Information you would like to view.

Of course, a subscriber must be registered and logged in to myWireless Account to view this wireless contract information.

That's it for this post. We hope that this wireless contract information will help one to find out about your mobile phone contract end date. Stay tuned as we tackle similar topics n this blog.