Monday, August 2, 2010

Updates to CTIA's Consumer Code for Wireless Service

But before we discuss the changes, you might want to know about the CTIA Consumer Code for Wireless Service. Well, this important document was originally developed in 2003 to help consumers make informed choices when selecting and managing their wireless service. Since, that was around seven years ago, changes have to be made to keep up with the changes to the industry made over time.

The revised Code includes new provisions that cover messaging and data services for both prepaid and postpaid wireless customers. It will take effective on January 1, 2011.

So what are the changes to the CTIA Consumer Code for Wireless Service?

The wireless companies that support the CTIA Code must follow the following criteria:
  • full disclosure of rates, additional taxes, fees, surcharges and terms of service
  • provide coverage maps
  • make customer service readily accessible
  • allow a trial period for new service
Obviously, these criteria have to be reflected on the wireless contracts of the companies that support the CTIA Code.

There are other changes but you have to read the official release to know them. The Code helps to regulate wireless carriers and keep them from abusing consumer interest on the best mobile phones and other services.

Here are the initial batch of companies supporting the new CTIA's Consumer Code for Wireless Service:
  • AT&T
  • Cellcom
  • CellularOne
  • Clearwire
  • Illinois Valley Cellular
  • SouthernLINC Wireless
  • Sprint
  • T-Mobile USA
  • Unicel
  • U.S. Cellular
  • Verizon Wireless

That's it for this post. Tune in next week for more wireless contract news and elated topics.

No comments: