It's been awhile sice we posted conflicts between consumers an carrier's on this site. Let's revisit the halls of Consumer Affairs.com and look at recent contract disputes.Here are a trio r recent contract related complaints.
Tobin of Coralville, IA August 5, 2009
I have attempted to get some satisfaction on 4 different occasions, twice by calling their help line and twice in person at the store. I am paying full price for cell phone service that does not work at my home; so, my friends/family/work have to try both my cell and work numbers (if they think of calling both) to reach me. The first time they sold me a new phone, the second time told me something to try that didn't work, and tonight they told me I'd have to pay 155 early termination fee because their service is so bad I have to get another carrier.
Todd of Torrance, CA June 30, 2009
I was signed up for and paying for their 900 minute/month plan. This plan includes a free phone upgrade every year. As usual with Verizon phones, mine started having problems after a year. I was shopping online for a replacement when I started having some questions about the cost of plans for their smart phones. I called customer service because the answers were not on the website.
The customer service representative answered my questions. As I was about to hang up, she asked to review my usage. I let her and she talked me into agreeing to lower my plan to the 450 minute per month plan because my usage was low. What she decided not to tell me at all was that this would cancel my eligibility for a new phone now. I agreed because of the sales pitch that she gave me on how I'm not using enough minutes. Once I hung up the phone, I went back online and the prices of the phones had gone from free to over 400 in some cases. When I called back, I was told that what I was seeing online didn't exist and to call back. After much back and forth via email, Verizon has told me that I am stuck with a phone that does not work until December 2 or I can pay them 80 to be released from my contract early.
There are a few ways of making effective complaints with regards to wireless contracts disputes. One would be to publish them online (see above) and allow other consumers as well as service providers to know about your problems.
One can also complain to the FCC. Click here for the online complaint form. This agency has power to deal with carriers so it would be an effective vehicle for your complaints on wireless contracts.
You should also bring the matter to your state utility board or public service commission. This agency deals with disputes including conflicts on wireless contracts. Click here for a state-by-state list.
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