Tuesday, November 24, 2009

Simple Language in Wireless Contracts

If you've ever read a wireless contract, then you know that a layman won't be able to easily understand all the policies that are stated in the agreement.

The complicated language used in wireless contracts may be one of the main reasons why consumer complaints over policies have risen in recent years. I previously blogged about wireless contract disputes in this blog so it's clear that misunderstandings occur.

A contract is a long document with plenty of fine print and combined this with sophisticated language, a consumer will often choose not to read it at all. This means that a consumers is not fully aware of the agreements and policies contained in the wireless contract which often lead to complaints and disputes.

Perhaps the US mobile phone industry should follow the example of their neighbors up North. The Canadian Wireless Telecommunications Association has recently introduced a code of conduct that aims to minimize disputes between carriers and consumers. The code obliges wireless service providers to provide subscribers with complete details on rates, charges, terms and coverage and help them understand contracts.

Here's a key statement from the code of conduct:
“We strive to communicate with our customers in plain, simple language. This includes taking steps to make sure that that our documents, including service agreements, contracts, and invoices are clear and readable.
I think this is a good approach. The FCC has started a inquiry into the billing practices of wireless operators and a similar code might help.

Do you agree that wireless contracts should contain simple language?

That's it for this post. Tune in to this blog for more news and updates on wireless contracts and related topics.

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