Thursday, November 22, 2007

Better Customer Experience form Sprint Nextel

There is now no need for Sprint customers to extend their contracts when changing their rate plans. With its new programs driven towards better customer experience, Sprint became the first wireless carrier to give customers additional contract flexibility.

Sprint Nextel is a company that offers a comprehensive range of wireless and wireline communications services. These services will bring the freedom of mobility to consumers, businesses and government users. The company prides itself in developing, engineering and deploying innovative technologies, industry-leading mobile data services; instant national and international walkie-talkie capabilities; and a global Tier 1 Internet backbone. Its two robust wireless networks serving about 54 million customers at the end of the third quarter 2007.

The company has decided to extend its Right Plan Promise policy to six months allowing customers to benefit from more contract flexibility. Customers are now able to change their rate plans without having to renew their contracts. In the next year, a new prorated early termination fee (ETF) policy will be implemented.

Of course, there are other programs that will improve customer experience such as the:

Welcome Call

A customer care representative will welcome a customer to Sprint after a he or she activates service. The representative will then thank the customer for his or her business. Any questions from the customer will be entertained by the representative to ensure the customer feels fully informed about the product and/or plan. Customers are sure to become fully educated about the Sprint products and services they purchased with this great process.

Premier Loyalty Rewards

Sprint customers will have even more enhanced experience next year because the company is planning to add new and innovative reward programs for long-time customers.

Overage Courtesy Call

In this program new customers' wireless usage during the first six months of service will be monitored. The purpose of this will be to ensure that new customers are on the right plan. They will be then notified during the first time they have incurred significant excess voice, text or data overage charges. Then a new plan will be offered to customer to help them avoid future overage charges and better meet their wireless needs.

Are you interested with Sprint's new programs? If you are, then you can check them out at their
official website.

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