This month T-Mobile USA, Inc. announced that customers entering into contracts for their service will benefit from a new and more flexible policy due to upcoming changes. For example, there will be a decline of early termination fees (ETFs) during the course of a customer’s contract with T-Mobile according to the new guidelines.The world class company T-Mobile USA, Inc., is a member of the T-Mobile International group that is based in Bellevue, Washington. This company specializes in mobile communications, and is the mobile telecommunications subsidiary of Deutsche Telekom AG. This wireless company's innovative wireless products and services help empower people to connect effortlessly to their family and friends.
T-Mobile is ranked highest by multiple independent research studies in terms wireless call quality and wireless customer care. This year, the company also earned the highest ranking from the J.D. Power and Associates 2007 Wireless Customer Care Performance Study – Volume 2. This award marked the sixth consecutive period that T-Mobile has held the top spot in customer care.
Sue Nokes, senior vice president, Sales and Customer Service, T-Mobile USA explains that,
“T-Mobile is widely recognized as the undisputed service leader in wireless. We want to do everything possible to create a great experience so customers want to stay with us for years. This announcement builds on our heritage of listening closely to our customers and always striving to meet their needs.”
During the first half of 2008, the new ETF policy, and the specific details of the policy, are expected to be finalized and introduced. New customers as well as current customers renewing contracts with T-Mobile will all benefit when the new terms become effective.
1 comment:
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